Client Service Standards
ZANGER Law Firm adheres to specific client service standards for engagement, communication, reporting and billing, including:
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Telephone messages will be returned as soon as possible, but certainly within the same working day. If your attorney cannot return the call personally, his/her secretary, assistant or other ZANGER employee will do so, even if only to inform you that they are unavailable and to give a time when you can expect a call back.
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Your attorney will check e-mail and voicemail regularly during the day, whenever possible. If for some reason this is not possible, recorded greetings will indicate that.
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Client correspondence (including electronic) will be handled promptly upon receipt.
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Bills and statements will be clear and easy to understand, and fall within the realm of your expectations and requirements.
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Billing problems or questions will be resolved promptly.
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All charges and expenses will be explained in detail as early as possible. You will be fully and continuously briefed on all unanticipated charges or budget overages.
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Designated ZANGER employee will personally review the first statement and related bill with you to be sure all items are clear and understandable.
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Bills and statements will be sent in a timely manner.
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We will continuously assess your satisfaction by the quality of ZANGER services and will always welcome your feedback and input.
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The firm has designated Managing Partner Yerlanbek Zhussupov to serve as an ombudsman for all clients, and he will be happy to address concerns with your attorney.
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ZANGER attorneys are committed to spend as much time as necessary to learn about your business and your industry, so as to provide holistic, reliable, and trusted counsel.
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Your attorney will update you regularly. You will be kept fully informed.
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Referrals are always appreciated, and when possible and appropriate we’ll return the favour.
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We will keep you informed of seminars,workshops and other educational programs we are offering, which might be of benefit to you or your staff.
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We will always be as accessible as possible.