Client Service Standards

ZANGER Law Firm adheres to specific client service standards for engagement, communication, reporting and billing, including:

  • Telephone messages will be returned as soon as possible, but certainly within the same working day. If your attorney cannot return the call personally, his/her secretary, assistant or other ZANGER employee will do so, even if only to inform you that they are unavailable and to give a time when you can expect a call back.

  • Your attorney will check e-mail and voicemail regularly during the day, whenever possible. If for some reason this is not possible, recorded greetings will indicate that.

  • Client correspondence (including electronic) will be handled promptly upon receipt.

  • Bills and statements will be clear and easy to understand, and fall within the realm of your expectations and requirements.

  • Billing problems or questions will be resolved promptly.

  • All charges and expenses will be explained in detail as early as possible. You will be fully and continuously briefed on all unanticipated charges or budget overages.

  • Designated ZANGER employee will personally review the first statement and related bill with you to be sure all items are clear and understandable.

  • Bills and statements will be sent in a timely manner.

  • We will continuously assess your satisfaction by the quality of ZANGER services and will always welcome your feedback and input.

  • The firm has designated Managing Partner Yerlanbek Zhussupov to serve as an ombudsman for all clients, and he will be happy to address concerns with your attorney.

  • ZANGER attorneys are committed to spend as much time as necessary to learn about your business and your industry, so as to provide holistic, reliable, and trusted counsel.

  • Your attorney will update you regularly. You will be kept fully informed.

  • Referrals are always appreciated, and when possible and appropriate we’ll return the favour.

  • We will keep you informed of seminars,workshops and other educational programs we are offering, which might be of benefit to you or your staff.

  • We will always be as accessible as possible.

TOP PrintSave to PDF